| Customization: | Available |
|---|---|
| Customized: | Customized |
| Condition: | New |
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| 1. | Pre sale service |
| a. | make technical solution |
| b. | send quotation, technical data sheet and drawing |
| c. | prepare power transmission plan, testing plan and shipment plan |
| 2. | In sale service |
| a. | supervise the manufacturing schedule totally in accordance with the plan |
| b. | send photos to customer during every manufacturing process(hold point) |
| c. | inform the customer one week before testing. |
| 3. | After sale service |
| a. | installation and commissioning, training the workers |
| b. | quick response within 12 hours any time |
| c. | provide 12 months guarantee period normally. |
| 1. Q: | What is your delivery time ? |
| A: | Depend on the type of transformer. |
| 2. Q: | What is your payment term? |
| A: | 30% advance by T/T , 70% before delivery by T/T or L/C or we can discuss about it. |
| 3. Q: | What kind of standard you follow? |
| A: | IEC, ANSI, C*SA, GB, etc |
| 4. Q: | What kind of supporting documentation you can provide normally |
| A: | Quotation, outline drawing, manufacturing plan, quality control plan testing plan, financial report, type test report(KEMA, CESI),reference list, etc |
| 5. Q: | What is your normal warranty period? |
| A: | 12 months after transformer operation. |
| 6. Q: | Can u do installation and commission in user's site? |
| A: | Yes, we can send our installation team to user's country for service. |
| 7. Q: | Do you have any experience in this kind of transformer? |
| A: | Yes, we can provide reference list for check. |
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